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In case of shared hosting, if a refund request is made within 15 days of service launch, inform Nebula iHost of the valid reason for the refund request and the details of the service issue. Nebula iHost. Then Nebula iHost will try to fix the problem. First, if the problem is related to Nebula iHost’s service, it will be decided by Nebula iHost If it is related to Nebula iHost’s service and the issue cannot be resolved, a refund will be issued for that service. After considering the matter, if the authorities of Nebula iHost consider that there is no problem related to the service or if the refund is requested after 15 days, it will not be accepted in any way. Similarly, in the case of VPS, if a client applies for a refund within 7 days of the activation of the service (and mentions the reason and issue for the refund), the issue is reviewed by Nebula iHost, and if there are issues related to the Nebula iHost service and If the problem cannot be solved he will get a refund.